Full Sheet Delivery Terms

Full acrylic sheets are large, heavy items delivered on an HGV (heavy goods vehicle) via a specialist courier. To keep deliveries smooth and avoid failed-delivery charges, the following terms apply to all full sheet and half sheet orders. By placing an order containing full sheets you confirm you have read and accepted them.

Before you order

1. HGV access

Your delivery address must be accessible to an HGV, including room to reach and turn at your site. If there is anything we should know about - narrow lanes, low bridges, weight limits, restricted access hours or gated entry - please tell us before or immediately after ordering so we can plan the delivery.

2. Help unloading

Due to the size and weight of the sheets, the driver cannot unload alone. Someone must be on site at the time of delivery to help unload. If you cannot provide help unloading, contact us before ordering and we will discuss options.

3. Availability

After you order we will contact you to book a delivery slot. Please let us know any days or times in the following week when delivery would not be possible - if there are none, we will book the earliest available slot. If we are delivering to a business address, please also tell us your opening and closing times so the driver arrives while someone is there to help unload. You can add all of this in the delivery notes box at the cart, or reply to your order confirmation.

Failed deliveries

If a delivery fails or an order has to be cancelled because the above requirements are not met - for example the vehicle cannot access the address, or nobody is available to help unload at the booked time - a £40 administration / failed delivery charge may be deducted from any refund or added to rebook the delivery.

Delivery area

Full sheet delivery is not currently available to all UK postcodes. If your delivery address is in one of the following areas, please message us before ordering - delivery may take longer than stated, may carry a surcharge, or may not be possible, in which case free collection from our Wokingham unit is always available:

  • Scotland - postcodes AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, ML, PA, PH, TD, ZE
  • Devon & Cornwall - postcodes EX, TQ, PL, TR
  • West Wales - postcodes SA31-SA48, SA61-SA73, SY23-SY25

Collection

All products can be collected free from our unit in Wokingham (RG41), usually ready in 1-2 working days - and some products marked "Collection only" are available exclusively this way. We will confirm when your order is ready to collect.

Questions about any of the above? Email support@mitleeplastics.co.uk or call 0118 4693071 - we are always happy to check access for your address before you order.