Refund policy

Cancellations & Amendments

If you need to cancel your order or make an amendment. Please contact us ASAP quoting your order number and contact details.

If your order has already been processed and delivered when you email us with a change, you will need to return the goods at your expense to us in their original condition.

Please Note: Orders for bespoke cut to size or shaped plastic are excluded from this and we are unable to cancel or amend these orders once they have been placed.

 

Important Details:

  • If your order is faulty we will cover all delivery costs; if you are returning products that are not faulty then the cost of returning the plastic to us is your responsibility. Deductions for the cost of the original delivery will be deducted from the refund value, this is the true cost of delivery which may vary from the listed delivery cost.
  • Cut to shape or size orders cannot be returned or exchanged unless they are incorrect or faulty. 
  • Before returning any item to us, we ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please do not try to use the plastic and keep the protective film on. Please also use original packaging where possible.


Damages

We take great care packing our orders to make sure that your delivery reaches you in perfect condition.

If your order arrives with any signs of damage, please sign for it as 'DAMAGED', then please let our service team know as soon as possible.
Please email a photograph of the damage along with your order number and contact details as soon as possible. We'll arrange a refund or replacement for you as soon as we receive this.

Please keep your packaging and do not use the damaged goods, so they can be collected and returned to us if necessary.


Returns and Refunds

We aim to please and hope that you will be completely satisfied with your purchase.  However, if your order is imperfect or incorrect in any way, please contact us within 14 days to let us know and we'll either refund or exchange for you. 

Please keep the protective film on the plastic and don't try to use it.

If you want to return an item to us the cost of doing so is your responsibility.  We recommend that you use a delivery service which insures the value of the order as the plastic remains your responsibility until it reaches us at:

Mitlee Plastics Ltd.
Unit 5, The Old Printworks
Fishponds Road, Wokingham
Berkshire
RG41 2QX


Incorrect Items

If we’ve sent you an incorrect item, we will replace it free of charge, provided the issue is reported within 14 days of delivery.

Please note: A photo of the incorrect item must be emailed, along with your order number and contact details so we can verify the issue and arrange a replacement.